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Kylha Privacy Policy

1. Introduction
 

Kylha (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

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This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

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  • visit our website

  • purchase our services

  • engage in coaching, training, or programmes

  • communicate with us

 

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Who We Are

 

Kylha is an education, coaching, and professional development organisation providing:

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  • career training programmes

  • coaching and mentoring

  • internship facilitation support

  • employability and skills development services

 

Data Controller: Kylha
Contact Email: hello@kylha.com
Website: www.kylha.com

 

3. What Personal Data We Collect

 

We may collect and process the following types of personal data:

 

3.1 Identity Data

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  • Name

  • Date of birth

  • Nationality

 

3.2 Contact Data

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  • Email address

  • Phone number

  • Address (if provided)

 

3.3 Educational & Professional Data

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  • CVs

  • Academic history

  • Career interests

  • Skills and experience

  • Internship/employment preferences

 

3.4 Payment Data

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  • Billing information

  • Transaction records
    (Payment processing is handled securely by third-party providers such as Stripe or Wix Payments.)

 

3.5 Communication Data

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  • Emails

  • Messages

  • Coaching notes (where applicable)

 

3.6 Technical Data

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  • IP address

  • Browser type

  • Device information

  • Website usage data (cookies, analytics)

 

4. How We Collect Your Data

 

We collect data through:

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  • website forms

  • checkout and payment pages

  • direct communication (email, messaging apps)

  • coaching and programme participation

  • cookies and analytics tools

 

5. Why We Use Your Data

 

We process your data under the following lawful bases:

 

5.1 Contract

 

To deliver services you have purchased (programmes, coaching, etc.)

 

5.2 Legitimate Interests

 

To:

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  • improve services

  • communicate with clients

  • manage operations

  • provide programme support

 

5.3 Legal Obligation

 

To comply with tax, accounting, and regulatory requirements

 

5.4 Consent

 

For:

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  • marketing communications

  • optional cookies

  • newsletters (where applicable)

 

You can withdraw consent at any time.

 

6. How We Use Your Information

 

We use your data to:

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  • provide coaching and training services

  • manage enrolment and payments

  • deliver internship facilitation support

  • personalise learning and career guidance

  • communicate important updates

  • improve programme quality

  • comply with legal obligations
     

7. Marketing Communications

 

We may send you updates about:

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  • new programmes

  • career opportunities

  • educational content

 

You may opt out at any time by clicking “unsubscribe” or contacting us directly.

 

8. Cookies

 

Our website uses cookies to:

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  • ensure proper website functionality

  • analyse traffic and user behaviour

  • improve user experience

  • support marketing activities

 

You can manage cookies via your browser settings or consent banner.

 

9. Sharing Your Data

 

We may share your data with trusted third parties, including:

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  • payment processors (e.g. Stripe, Wix Payments)

  • email providers (e.g. Gmail, Outlook)

  • video conferencing tools (e.g. Zoom or Google Meet)

  • cloud storage providers (e.g. Google Drive)

  • analytics providers (e.g. Google Analytics)

 

We ensure all third parties comply with data protection laws.

 

We do not sell your personal data.

 

10. International Transfers

 

Some providers may process data outside the UK.

 

Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

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11. Data Retention

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We retain personal data only for as long as necessary:

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  • Client records: up to 6 years (legal/accounting requirement)

  • Coaching records: duration of programme + reasonable follow-up period

  • Marketing data: until you opt out

 

12. Data Security

 

We take appropriate technical and organisational measures to protect your data, including:

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  • secure cloud storage

  • password protection

  • restricted access

  • encrypted systems where applicable

 

13. Your Rights Under UK GDPR

 

You have the right to:

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  • access your data

  • request correction of inaccurate data

  • request deletion (“right to be forgotten”)

  • restrict processing

  • object to processing

  • data portability

 

To exercise these rights, contact us at: hello@kylha.com

 

14. Children’s Data

 

Where students are under 18, we may process data with parental or guardian consent.

 

We take additional care in handling minors’ data.

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15. Third-Party Links

 

Our website may contain links to external sites. We are not responsible for their privacy practices.

 

16. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

17. Contact Us

 

If you have any questions about this Privacy Policy, contact:

 

Kylha Group Ltd
Email: hello@kylha.com
Website: www.kylha.com

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You also have the right to complain to the UK Information Commissioner’s Office (ICO).

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